When Difficult Decisions Arise

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T O Y O T A ⚡️ T U E S D A Y
We are disappointed to see our customer posting this sign around our home of the Big Island, however we understand that making difficult decisions are sometimes not popular and perceived this way by a customer. We stand by our products and our warranty determinations are made by the manufacturer. While we personally wish all claims would be paid by the manufacturer we understand being in business here for over 60 years that is not always possible. We have to deliver these messages to our customers and sometimes it is not pleasant or well received. We get that, believe me! Yet while we are dismayed and concerned that someone would go through so much trouble to get a negative message, we value feedback and encourage it from all our customers. Mahalo for all of our customers support and know we will continue to work with our team to provide the best customer experience.
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