Kodawari Certified!

Today the Big Island Toyota Ohana received one of the most prestigious completion awards from the Toyota Motor Corporation and became the first outer-island Toyota dealership to be Kodawari certified

TSM-Kodawari is a program of guidelines that ensures a Toyota Dealer will consistently deliver a standard of accurate, high quality service, to meet customer’s expectations. The term “Kodawari” means “something that a person persists in doing”, and a dealer is certified after it has been confirmed that they have successfully implemented 100% of the Kodawari standards. TSM-Kodawari Certified Dealers have enjoyed improvements in their customer satisfaction index (CSI), employee opinion survey (EOS) scores, as well as financial results.

Today we held a celebration luncheon, emceed by General Manager Jackie Watanabe and attended by Servco’s Senior Personnel as well as Mr. Satoshi “Scott” Watanabe of Toyota Motor Corporation. Big Island Toyota was also presented with a Certification Award from Toyota Motor Corporation and a Paddle from Servco Auto Distribution.

Way to go team!
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Categories: News, Social